Questions
Q: When will the loan be due?
A: Generally, on your following payday or you may pay the finance charge and
extend the loan until your next payday.
Q: How much can I borrow?
A: Up to $600.00. (Contingent upon income level and various underwriting
criteria.)
Q: When will I receive my loan?
A: If the loan application is received and all information verified by 7:00 PM (EST), the money will generally be deposited into your bank account the following business day.
Q: When will I hear from you?
A: You will hear from us within one hour or sooner during normal business hours, M-F 8:00 AM - 9:00 PM (EST), upon receiving and verifying your application. We will contact you with a loan offer or email you for missing information. If your application is submitted after normal business hours, we will contact you the following business day. We are closed on weekends and holidays.
Q: How will I know if I'm approved?
A: We will contact you with a loan offer via telephone or
email.
Q: Can I extend the loan?
A: Yes, you can extend the loan! You have the
option to extend your loan for a maximum of 12
weeks. You can extend your loan by paying the finance
fee only or by paying the finance fee plus additional
payments towards your principle balance. If you would
like to extend your loan, please contact customer
service at least 2 business days prior to the due date
of your loan.
Q: Once paid off, when can I get another loan?
A: You must wait three (3) business days. We may ask you to prove that
the previous loan has been actually paid in full by providing us a bank
statement showing proof of a non-pending payment.
Q: If I don't provide all the necessary information, will the
application be processed?
A: The application will be considered incomplete and we will call or email you
for the missing information.
Q: What is the fastest way to process my application?
A: Complete our online application and call our
toll-free customer service line at 866-355-6817 to
complete our verification process.
Q: How much will the loan cost?
A: Our most common rate is 782.14% for a 14 day loan, which is $30 per $100 borrowed. Our rates are different for shorter or longer term loans. See the Fee Schedule for examples of different loan amounts and associated fees.
Q: Can I pay my loan off early?
A: Yes, you can! Simply contact us at least 2 business days before your loan is due and let us know to debit your account. There is no penalty to pay off early and you may be entitled to a
partial rebate of interest.
Q: Can I cancel my loan?
A: Yes, you have the right to cancel your obligations by faxing or emailing to us written notice of your intent to cancel by 5:00 pm Mountain Standard time of the next business day following the loan transaction without having to pay any finance charge.
It's that easy!